Customer Experience Executive

Job description

• Ensure a positive and seamless customer experience across all touchpoints.
• Handle customer inquiries, feedback, and complaints with professionalism.
• Monitor customer interactions and gather feedback to improve service quality.
• Collaborate with internal teams to address and resolve customer issues.
• Provide personalized assistance and follow-up to ensure customer satisfaction.
• Track and analyze customer service metrics to identify areas for improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Stay updated on industry trends and best practices in customer service.