Customer Experience Executive

Job description

Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
Resolve customer complaints and issues, and escalate to higher-level management as necessary.
Record customer interactions and transactions in a customer service database.
Maintain a thorough knowledge of the company's products, services, and processes.
Provide customers with information about product features, pricing, and availability.
Cross-sell and upsell products and services to meet customer needs and increase sales.
Process customer orders, returns, and exchanges in a timely and efficient manner.
Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.