Student Success Coach -Malayalam( WFO - HYD)

Job description

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Welcoming the paid users, make sure they log in to the learning portal and start learning by guiding them through the onboarding process.
• Monitoring learning progress and interacting with students regularly to ensure their learning is greater than 75% by suggesting tips and solutions.
• Keep records of all conversations in our database in a comprehensible way
• Respond to customer queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc.,
• Host and facilitate interactive live sessions, focusing on motivational topics, learning strategies, and community building.
• Create a supportive and dynamic learning community, encouraging peer-to-peer interaction and collaboration.
• Ensure that users are actively participating in different activities and making good progress.
• Communicate users' progress and course-related updates to parents/guardians periodically.
• Qualifications and Skills:
• Should be proficient in one of the native languages Proven experience in mentoring, coaching, or customer support roles.
• Customer focus and adaptability to different personality types
• Strong verbal communication skills along with active listening
• Excellent interpersonal skills with a focus on empathy and a positive attitude.
• Being flexible and outcome-driven is key to adapting to dynamic learning environments and ensuring student success.
• Ability to multitask, prioritize effectively, and manage time efficiently.
• Basic proficiency in using digital communication tools and spreadsheets.