Network Support Engineer

Ensure that the assigned infrastructure at the client is configured, installed, tested, and operational.

Proven Hands-on experience in ISP networks L1

Investigate first-line support calls assigned and identify the root cause of incidents and problems.

Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.

Monitor infrastructure remotely.

Ensure the efficient and comprehensive resolution of incidents and requests.

Report and escalate issues to 3rd party vendors if necessary.

Perform the necessary handover procedures in cases where shift work is required.

Produce breach and other reports to identify failures and shortcomings.

willing to work on any time shift in 24 HR.

Required Skills:

ISP networks side is preferable.

Networking skills.

Basic knowledge of operating systems.

Good communication skills.

Problem-solving and troubleshooting skills