Front Office Assistant

Full job description

Job Summary:

The Front Office Assistant plays a key role in providing exceptional service to guests by handling the day-to-day administrative tasks within the resort’s front office. This position ensures guests have a seamless check-in and check-out experience, answers inquiries, and supports the Front Office team to maintain smooth operations. The ideal candidate will have strong communication skills, a friendly demeanor, and a passion for delivering outstanding guest service.

Key Responsibilities:

• Guest Interaction: Greet guests warmly upon arrival, assist with check-in and check-out processes, and ensure all guest inquiries are addressed promptly and professionally.
• Reservation Management: Assist with guest reservations, confirming bookings, updating records, and managing cancellations or modifications.
• Administrative Support: Answer phone calls, respond to emails, and assist with administrative tasks such as data entry, filing, and preparing reports.
• Guest Services: Provide information on resort amenities, local attractions, dining options, and services, ensuring all guest needs are met efficiently.
• Billing and Payments: Process guest payments, including cash, credit cards, and room charges. Handle billing inquiries and ensure accuracy in charges.
• Concierge Support: Coordinate guest requests for transportation, special accommodations, restaurant reservations, and other special needs.
• Problem Solving: Handle guest complaints and issues in a professional and timely manner, ensuring guest satisfaction and resort policies are followed.
• Coordination with Other Departments: Communicate effectively with housekeeping, maintenance, and other departments to ensure the smooth operation of daily activities.
• Maintain Front Desk Appearance: Keep the front desk area clean, organized, and well-stocked with necessary supplies.

Qualifications:

• Experience: Prior experience in a hospitality, customer service, or administrative role is preferred, but not required.
• Education: High school diploma or equivalent required; a college degree in Hospitality Management or related field is a plus.

Skills:

• Strong verbal and written communication skills.
• Proficient in using reservation systems, office software, and basic office equipment.
• Ability to multitask and remain calm in a fast-paced environment.
• Excellent interpersonal skills and a customer-focused attitude.
• Problem-solving and conflict resolution abilities.

Physical Requirements:

• Ability to stand for extended periods of time.
• Occasional lifting and carrying of light items (up to 25 lbs).
• Comfortable working in a busy, fast-paced environment.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person