Front Office Assistant

Job description

Full job description

About Kowju Airport Hotel Calicut:

Kowju Airport Hotel, a new 4* hotel in Calicut, is set to provide unparalleled convenience for airport travellers and corporate guests. With 40 elegantly designed rooms and suites, a swimming pool, on-site restaurant, and banquet hall, Kowju Airport Hotel offers a blend of sophistication and ease for a luxurious stay near the airport.

Job Summary:

As a Front Office Receptionist/Associate, you will be a key member of our hospitality team, responsible for ensuring smooth and efficient front office operations. You will lead by example, providing excellent guest service, handling guest queries, and ensuring that the front desk runs seamlessly.
 

Responsibilities:

• Welcome and check-in guests, making a warm and professional first impression.
• Kindly and promptly address guest inquiries, requests, and concerns.
• Provide information about hotel services, amenities, and local attractions.
• Coordinate with other hotel departments to fulfil guest needs and requests.
• Manage reservations, cancellations, and room assignments.
• Answer and forward phone calls.
• Handle C-FORM data entry.
• Handling basic inquiries and sorting mail.
• Process payments, handle cash, and maintain accurate records.
• Maintain a tidy and organized front desk area.
• Use hotel management software for check-ins, check-outs, and guest information.

Requirements:

• Bachelor's degree/Diploma in Hospitality, Aviation or related field
• Minimum 1 year of experience in front office operations and guest services
• Excellent communication, customer service, and problem-solving skills
• Ability to work under pressure and meet targets
• Knowledge of hotel software and Microsoft Office
• Team builder & high degree of ethics and integrity
• Aptitude to undertake wide & diverse range of tasks
• Good communication with guests and team.
• Willing to do multi-tasking.

What We Offer:

• Opportunity to be part of a dynamic pre-opening team
• Competitive salary and benefits package
• Supportive and collaborative work environment
• Opportunities for growth and development within the organization

Kowju Airport Hotel is an equal opportunity employer and welcomes applications from all qualified candidates.

Job Type: Full-time

Pay: 14,000.00 - 17,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Provident Fund
• Accommodation

Schedule:

• Rotational shift

Work Location: In person